المرتجعات والمبالغ المستردة

To start a return, please visit our Stores or contact our customer service team. You’ll need your order number and details of the item(s) you wish to return.

If the return is due to a mistake on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs. For other returns, customers are responsible for return shipping fees unless otherwise stated in our policy.

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you want.

Items purchased on sale or with a discount are subject to the same return policy. Please check the product description and our policy for any special conditions.

If you believe there’s an issue with how your return was processed, please contact our customer service team with your order number and details of the issue. We’ll investigate and resolve it as quickly as possible.

You can reach our customer service team via [Whatsapp, email, phone number, or contact form]. Our support team is available [09:00am-18:00pm/6 days] to assist you.